Customer Support Specialist for Remote Customer Service Systems

Odesa

Requirements:
  • at least 1 year of remote customer support in a bank;
  • knowledge of the iFOBS system (both legal entities and individuals) is preferable (or deep knowledge of other remote customer service systems);
  • deep knowledge and understanding of the principles of operation of banking systems for remote customer service;
  • knowledge of ABS B2 in terms of working with remote customer service systems is desirable;
  • team work experience;
  • sociability;
  • fast learner;
  • initiative;
  • higher technical education.
Responsibilities:
  • advising users on remote banking customer service systems;
  • technical support for functioning on the first line of remote customer service systems of the bank;
  • administration of users of accurate remote banking customer service systems;
  • resolution of incidents;
  • writing instructions for the first line of support and users;
  • communication with contractors regarding the card systems operation.
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