Pivdenny Bank continues to expand Its remote banking services

Starting from 1 July 2026, customers who are logged into the Pivdenny Online mobile app can request official bank certificates through the Bank’s chat bot on Telegram or Viber.

The new service enables customers to submit enquiries in just a few clicks without visiting a branch. Through the chat bot, customers can enquire information about account transaction statements, account details, certificates confirming account ownership and account balances, account closure certificates, certificates of accrued interest and taxes, certificates confirming the purpose of an account (for justice authorities), as well as customised certificates.

To use the service, customers simply need to log in to the Pivdenny Online app, navigate to Services → Customer Support, select the chat bot on Telegram or Viber, complete the enquiry parameters and confirm it. During the application process, customers are shown both the service fee and the estimated processing time.

Once processed, the completed certificate is sent to the customer’s designated email address as a password-protected archive. Each document bears the Bank’s facsimile signature and a Qualified Electronic Signature (QES), confirming its authenticity.

Certificates are issued exclusively in electronic form. Processing times range from 2 to 30 days, depending on the complexity of the enquiry.

Take advantage of the new Pivdenny Online service to obtain official bank certificates quickly, conveniently, and without the need to visit a branch.