ESG policies and procedures
Policies and procedures governing Pivdenny Bank's ESG activities
By implementing the principles of environmental, social and governance (ESG), we actively support initiatives aimed at sustainable development.
The principles set out in regulatory documents are the basis for our daily work and business decision-making. We consider relevant environmental, social and governance standards when assessing risks and identifying potential opportunities.
We are confident that responsible business conduct not only strengthens customer confidence but also contributes to the development of the economy as a whole.
Mechanism for processing external appeals, including those directly related to environmental and social risks
The mechanism for processing appeals is an integral part of the strategy for effective stakeholder engagement and is essential for assessing and mitigating environmental and social risks associated with project operations, including those financed by the Bank.
The Bank provides the following channels for receiving appeals:
- Telephone application: 0 800 30 70 30, 0482 30 70 30, https://bank.com.ua/call/
- E-mail: 307030@pivdenny.ua;
- At the link https://bank.com.ua/zvernennya-klientiv;
- MyBank internet banking;
- Chat-bot.
Clients' appeals may be oral or written. Oral appeals are made by clients when contacting the Customer Support Centre or through the ‘TRUST LINE’ communication channels.
Written complaints can be submitted in paper or electronic form.
The processing of appeals is carried out in accordance with the Law on Citizens‘ Appeals and is regulated by the ”Procedure for handling complaints, suggestions, notifications and gratitude from clients of PUBLIC JOINT STOCK COMPANY JOINT STOCK ‘PIVDENNY’ BANK”.
The Bank encourages feedback and comments from any stakeholder and ensures that potential expressions of dissatisfaction are handled fairly, consistently and promptly.