Sustainable Development

Sustainable Development Strategy is part of the Bank's corporate strategy and complies with the requirements of the national legislation of Ukraine and the environmental and social standards adopted by the World Bank Group.

The Bank strives to become the best partner with an exceptional level of trust, which contributes to the prosperity of Ukrainian business and Ukraine, therefore, in 2026, the Bank confidently continues to integrate sustainable development principles into its own operational activities, risk management, and decision-making processes (link to the presentation – Sustainable Development of Pivdenny Bank).

To support the principles of sustainable development, the Bank has developed and implemented the following documents:

• Stakeholder Engagement Policy;
• Environmental and Social Responsibility Policy;
• Corporate Social Responsibility and Charity Policy.

Mechanism for handling external grievances, including those directly related to environmental and social risks

The grievance handling mechanism is an integral part of the strategy for effective stakeholder engagement and is of great importance for assessing and mitigating environmental and social risks associated with project activities, including those financed by the Bank.

The Bank provides the following channels for receiving grievances:

• Phone call (+380-800-30-70-30/ +380 482-30-70-30 for calls from abroad, Call to the online support service);
• Email 307030@pivdenny.ua;
• Bank website – via link Customer enquiries;
• Via the app – Download the Pivdenny Online app;
• Chatbot (online assistant) – you can connect to the "online assistant" via the link https://bank.com.ua/;
• Mail – correspondence address (hard copies): 65059, 6/1 Krasnova St., Odesa, Public Joint-Stock Company Joint-Stock Bank 'Pivdenny'.

The handling of requests is carried out in accordance with the Law on Citizens' Appeals and is regulated by the "Procedure for handling complaints, suggestions, reports, and expressions of gratitude from clients of Public Joint-Stock Company Joint-Stock Bank 'Pivdenny'.

The Bank encourages feedback and comments from any interested parties and guarantees that potential expressions of dissatisfaction will be handled fairly, consistently, and promptly.

The Bank uses modern communication channels to inform Stakeholders about Bank news, promotions, new products, key events, etc., namely: