About the Bank Sustainable Development

Sustainable Development

The Bank’s Sustainable Development Strategy is founded on the principles of economic, environmental, social, and governance responsibility and is designed to enable the Bank to contribute to the achievement of the Sustainable Development Goals (SDGs).

The Sustainable Development Strategy is an integral component of the Bank’s Corporate Strategy. The Strategy is aligned with the requirements of Ukrainian legislation and the Environmental and Social Standards adopted by the World Bank Group (ESS adopted by the World Bank Group).

The Bank aims to become the best partner with an exceptional level of trust, contributing to the prosperity of Ukrainian business and Ukraine. Therefore, in 2026, the Bank confidently continues to integrate the principles of sustainable development into its own operations, risk management, and decision-making processes (link to the presentation – Sustainable Development of Bank Pivdenny).

So in 2026, the Bank confidently continues the integration of the principles of sustainable development into its own operational activities, risk management and decision-making processes.

To support the principles of sustainable development, the Bank has developed and implemented the following documents:

STAKEHOLDER ENGAGEMENT POLICY OF PIVDENNY BANK PUBLIC JOINT STOCK COMPANY
Environmental and Social Responsibility Policy of PIVDENNY BANK PUBLIC JOINT STOCK COMPANY
Сorporate and social responsibility policy of PIVDENNY BANK PUBLIC JOINT STOCK COMPANY

The Bank declares that it focuses its efforts on the following SDGs

Goal No. 3

Good Health and Well-being": Ensuring healthy lives and promoting well-being

Goal No. 4

Quality Education": Promoting the provision of quality education and encouraging lifelong learning

Goal No. 7

Affordable and Clean Energy": Ensuring access to reliable, sustainable, and modern energy sources

Goal No. 9

Innovation and Infrastructure": Building resilient infrastructure, promoting inclusive and sustainable industrialization and fostering innovation

Goal No. 12

Responsible Consumption and Production": Ensuring sustainable consumption and production patterns

Goal No. 17

Partnerships for the Goals": Strengthening the means of implementation and revitalizing the global partnership for sustainable development.

Structure

Mission, vision, values What we are moving forward

ES risk assessment Requirements and procedure for assessing environmental and social (ES) risks for agribusiness within the framework of the "Affordable Loans 5-7-9%" program.

Useful with ESG Resources and materials

External Grievance and Feedback Redress Mechanism, including those directly related to Environmental and Social Risks

The Grievance Redress Mechanism is an integral part of the effective stakeholder engagement strategy. It is crucial for assessing and mitigating environmental and social risks associated with project activities, including those financed by the Bank.

The Bank provides the following channels for receiving grievances and feedback:

Telephone inquiries: +380-800-30-70-30 // +380 482-30-70-30 for international calls, or via the online support service call;
Email: 307030@pivdenny.ua;
The Bank's website – via the Customer Inquiries link;
Mobile application – Download the Pivdenny Online app;
Chatbot (online assistant) – you can connect to the "online assistant" via the link https://bank.com.ua/;
Postal mail –correspondence address (hard copies): 65059, Odesa, 6/1 Krasnova St., Joint Stock Bank "Pivdenny" Public Joint Stock Company.

The Bank utilizes modern communication channels to inform Stakeholders about Bank news, promotions, new products, key events, etc., namely:

Information Source	Active Links
Bank Website	https://bank.com.ua/
Instagram	https://www.instagram.com/bank.pivdenny/
Facebook	https://www.facebook.com/bank.pivdenny
LinkedIn	https://www.linkedin.com/company/bank-pivdenny/
Telegram	https://t.me/pivdennybank
Viber	https://invite.viber.com/
YouTube	https://www.youtube.com/@PivdennyBank

Grievances are processed in accordance with the Law of Ukraine "On Citizens' Appeals" and are regulated by the "Procedure for Handling Complaints, Suggestions, Statements, and Thanks from Customers of JOINT STOCK BANK "PIVDENNY" PUBLIC JOINT STOCK COMPANY".

The Bank encourages feedback and comments from all stakeholders and guarantees that any potential expressions of dissatisfaction will be handled fairly, consistently, and promptly.

Retail deposit guarantee system

Support phone

0 800 30 70 30

Free of charge in Ukraine

To call from abroad dial +380 482 30 70 30