Q: What documents should be presented to remit or receive a transfer?

To send a transfer in an amount below UAH 400,000.00/day (or the equivalent), the sender should provide a passport or another ID. To send a transfer in an amount that exceeds UAH 400,000.00/day (or the equivalent), the sender should provide supporting documents (as defined in the effective regulations of the NBU). To receive a transfer in an amount below UAH 400,000.00/day (or the equivalent), the recipient should provide a passport. In all other cases, the recipient should provide a passport or another ID, and original proof of the personal taxpayer ID number.

Question 1

What documents should be presented to remit or receive a transfer?

Accepted Answer

To send a transfer in an amount below UAH 400,000.00/day (or the equivalent), the sender should provide a passport or another ID. To send a transfer in an amount that exceeds UAH 400,000.00/day (or the equivalent), the sender should provide supporting documents (as defined in the effective regulations of the NBU).

To receive a transfer in an amount below UAH 400,000.00/day (or the equivalent), the recipient should provide a passport. In all other cases, the recipient should provide a passport or another ID, and original proof of the personal taxpayer ID number.

Question 2

Has the NBU established limits on the remittance of money outside Ukraine by residents?

Accepted Answer

A transfer below UAH 400,000.00/day (or the equivalent) may be sent from the Ukraine without opening a current account or any supporting documents.

If a transfer amount exceeds UAH 400,000.00/day (or the equivalent), the transfer may be performed only from the client’s current account in a foreign currency based on the necessary supporting documents.

Question 3

What is the procedure for recalling a previously sent transfer?

Accepted Answer

Visit the branch where the transfer was made and provide supporting documents and respective IDs (passport and receipts).

Question 4

Where can I get information about money transfer systems?

Accepted Answer

Visit the branch where the transfer originated or call the Pivdenny Bank Contact centre at 0 800 30 70 30 (free of charge from fixed lines and mobile phones within Ukraine); 0 800 50 32 73 (MoneyGram client support)).

Question 5

What is the fee for collecting a transfer at Pivdenny Bank?

Accepted Answer

Receipt of the transfer in cash – free of charge.
Remittance of the transfer on a current/card account – free of charge.
Receipt of the transfer from a card account – free of charge.

Question 6

What information should be given by a client to send a transfer from Pivdenny Bank?

Accepted Answer

The amount and the currency of the transfer.
Select a transfer system.
Country of the recipient of the transfer.
Recipient’s details.
Other information depending on the country of destination and selected transfer system.

Question 7

Can a transfer be sent within Ukraine (and in which currencies)?

Accepted Answer

To send a transfer within Ukraine, use systems such as Western Union or Welsend (UAH transfers only).
Transfers in foreign currencies are only allowed from the current account using Welsend and S.W.I.F.T. systems for one’s own benefit or to a family member’s account.

Question 8

How soon will a transfer reach the recipient?

Accepted Answer

The speed of the transfer to the recipient depends on the selected payment system. For example, Western Union, Ria and Welsend systems process pay-outs of transfers upon receipt by the sender of a control number (on average) in 5-30 minutes. On sending of a transfer via MoneyGram, the money is accessible for receipt within several minutes, and the MONEGO system ensures instant crediting of the funds to the payment card. In the case of S.W.I.F.T., the time frame for money delivery may be up to 5 working days.

Question 9

Can a resident outside Ukraine remit an amount over UAH 400,000.00/day (or the equivalent) to a physical person?

Accepted Answer

If the money is sent to a relative, or when moving outside Ukraine for permanent residence. To send such a transfer, the sender has to provide the required supporting documents.

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