The hotline is a reliable, fast and efficient way to contact PIVDENNY Bank to report an existing or potential breach related to:

  • violation of consumer rights;
  • fraud committed by bank employees during the performance of banking transactions;
  • abuse of power by bank personnel;
  • discrimination;
  • violation of the laws of Ukraine and regulations of the National Bank of Ukraine and other public authorities by bank personnel.
Report a violation
Details of the violation

Specify the name of the bank branch or structural unit where the incident occurred

Identify the person, who, in your opinion, is responsible for the incident

Details of the violation

The bank reviews each incident according to the objectives and principles of the hotline, but the applicant should have reasonable grounds to believe that the information in the submitted report is true and trustworthy. The bank, however, will not review materials containing obscenities or offensive language.

The hotline will not review complaints or provide advice on bank services.

To send complaints or obtain more information on bank services, call the contact centre: 0-800-30-70-30

The bank guarantees the confidentiality of the information it receives. Your personal data will only be processed with your consent.

Reports may be also sent to the hotline anonymously. However, submission of the applicant’s personal data may help the bank ensure feedback regarding the status of the review. Anonymous messages received by the hotline will be processed along with other reports, subject to the existence of sufficient information required for their review.

The bank will not prosecute any applicant who conscientiously reports illegal acts or violations in good faith. However, applicants who knowingly report false data/information may be prosecuted according to existing legislation.

By completing the form and sending the information, you hereby consent to the processing of your personal data for the purposes associated with the collection, processing and storage of information as well as for the purpose of reviewing of your message and organisation of feedback.

The bank is not allowed to require customers to purchase any goods or services from the bank or its affiliates or partners as a mandatory condition for the provision of these services (except for the banking package).

You may refuse to receive promotional materials by calling the Customer Support Centre (free of charge in Ukraine) at 0 800 30 70 30.