The Client has the right to withdraw from a particular Application Service Provision Agreement (if required by applicable legislation of Ukraine) and terminate this Agreement and close accounts on the basis of a written application (except when early closure/refusal/termination of the agreement is prohibited by law), provided that there are no outstanding debts or valid Application-Agreements/Agreements at the Bank, and all PCs have been returned at the request of the Bank, including those issued to the Client's proxies. This Agreement is considered terminated on the day of account closure and full fulfilment of obligations under this Agreement.

Potential risks for the client in using payment cards

When registering and servicing current accounts using electronic means of payment – payment cards, payment transactions with cards for debiting or crediting funds, there may be fees, both imposed by the issuing bank of the card and other banks, including costs, related to the tariffs of other banking institutions of Ukraine. Read more about Pivdenny Bank Tariffs here

In the case of non-fulfilment by the client of obligations under the Individual Complex Banking Service Agreement and/or its appendices, payments on the card (block) may be suspended and/or declared invalid until these violations are eliminated. Early fulfilment of debt obligations in whole or in part as determined by the bank, including contractual write-off of amounts in repayment of debt at the expense of funds on other accounts of the client may be demanded, and information concerning this debt or negative credit history may be provided to the credit bureau/Credit Register of the National Bank of Ukraine, which may be taken into account by the bank when making a decision on granting a loan in the future, or applying to courts in accordance with Ukrainian legislation. Read more

Risk of scams associated with unauthorised use of the card or client data. Read more

Risks associated with dangerous card payments on the internet. Read more

Risks associated with non-compliance with the rules of ATM use. Read more

The bank is not allowed to require customers to purchase any goods or services from the bank or its affiliates or partners as a mandatory condition for the provision of these services (except for the banking package).

The bank has no right to unilaterally make changes to agreements concluded with customers, unless otherwise provided by the agreement or the law.

You may refuse to receive promotional materials by calling the Customer Support Centre (free of charge in Ukraine) at 0 800 30 70 30.