Q: What should I do if I forget my password or if it was blocked by the system?

If you forget the password for entry into Pivdenny MyBank internet banking, call the Pivdenny Bank Contact centre at 0 800 30 70 30, follow the identification procedure and obtain a temporary password via your mobile phone. Upon entry into the system using the temporary password, immediately choose a new entry password.

Q: How do I change my password?

Select " Set/Change password "; in the " Current password " field, enter the password that needs to be changed; in the " New password " field specify the new password for entry into the system, which you will use thereafter. Confirm the new password and save changes.

Q: Are there any limits on transactions?

Yes, there are limits for "Payment" services : - maximum amount of one transfer – UAH 50,000; - maximum amount of transfers per day – UAH 150,000; No limits are established on transfers between accounts belonging to the same person. The " Bill Payment " service may be subject to minimum/maximum payment limits depending on the type and provider of the service paid by the client. During entry of the amount, the system will advise you concerning the amount eligible for payment.

Q: How do I replenish my mobile phone account balance?

Within internet-banking system, go to " Bill Payment/Pay a bill/ Mobile operators ", select the necessary organisation in the catalogue and perform the payment.

Q: How can I pay my utility bills?

Within the internet banking system, go to " Bill Payment/Pay a bill/ Utility services ", select the required organisation in the catalogue and perform the payment.

Q: How do I repay the loan?

In the internet bank, go to " My accounts/loans ", select the required loan from the list and press the " Repay " button. Enter the required repayment amount and authorise the payment using the code received by SMS message.

Q: Can I create a recurring payment template?

To review and create orders on recurring payments, go to " Payments/Recurring payments " in the web version of the internet banking system.

Q: Can I conclude a deposit online?

To conclude a deposit account online, go to " Deposits/Conclude " or " Choose and conclude " in the web version of the internet banking system.

Question 1

What is the registration procedure?

Accepted Answer

You can connect to Pivdenny MyBank internet banking at any branch of the bank.

Pivdenny Bank cardholders have the option to independently register on the site for entry into the internet banking system and to register in the mobile app Pivdenny MyBank by pressing the "Registration of new user" button.

Question 2

What should I do if I forget my password or if it was blocked by the system?

Accepted Answer

If you forget the password for entry into Pivdenny MyBank internet banking, call the Pivdenny Bank Contact centre at 0 800 30 70 30, follow the identification procedure and obtain a temporary password via your mobile phone. Upon entry into the system using the temporary password, immediately choose a new entry password.

Question 3

Where can I review the rates applied for transactions?

Accepted Answer

The rates for services and performance of transactions via Pivdenny MyBank internet banking are available for review on the official bank website (go to the "Documents" section).

Question 4

How do I change my password?

Accepted Answer

Select "Set/Change password"; in the "Current password" field, enter the password that needs to be changed; in the "New password" field specify the new password for entry into the system, which you will use thereafter. Confirm the new password and save changes.

Question 5

Are there any limits on transactions?

Accepted Answer

Yes, there are limits for "Payment" services:

- maximum amount of one transfer – UAH 50,000;
- maximum amount of transfers per day – UAH 150,000;

No limits are established on transfers between accounts belonging to the same person.

The "Bill Payment" service may be subject to minimum/maximum payment limits depending on the type and provider of the service paid by the client. During entry of the amount, the system will advise you concerning the amount eligible for payment.

Question 6

How do I replenish my mobile phone account balance?

Accepted Answer

Within internet-banking system, go to "Bill Payment/Pay a bill/ Mobile operators", select the necessary organisation in the catalogue and perform the payment.

Question 7

How can I pay my utility bills?

Accepted Answer

Within the internet banking system, go to "Bill Payment/Pay a bill/ Utility services", select the required organisation in the catalogue and perform the payment.

Question 8

How do I repay the loan?

Accepted Answer

In the internet bank, go to "My accounts/loans", select the required loan from the list and press the "Repay" button. Enter the required repayment amount and authorise the payment using the code received by SMS message.

Question 9

Can I create a recurring payment template?

Accepted Answer

To review and create orders on recurring payments, go to "Payments/Recurring payments" in the web version of the internet banking system.

Question 10

Can I conclude a deposit online?

Accepted Answer

To conclude a deposit account online, go to "Deposits/Conclude" or "Choose and conclude" in the web version of the internet banking system.

Question 11

Can I block my payment card?

Accepted Answer

To block a card, go to "My accounts/Card accounts", select the required card and press the "Block card" button. Specify the status and reason for blocking the card and sign the application for blocking using the code specified in the SMS message.

Question 12

How do I update my phone number in the Pivdenny MyBank internet banking system?

Accepted Answer

To update your phone number in the Pivdenny MyBank internet banking system, visit your nearest bank branch.

Pivdenny MyBank internet banking

How to use

FAQ

Documents

Potential risks in using Pivdenny MyBank