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Request to Pay
Request to pay – manage your payments in just a few clicks!
This is a new secure service accessible in Pivdenny Online Mobile App that allows you to request money from other individuals instantly or pay bills and invoices in a convenient way.
This service allows for:
- Initiation or cancellation of a request to pay
- Payment or rejection of a request to pay
- Blocking/unblocking a sender
- Monitoring the status of requests and receiving notifications
Receive money transfers or pay worry-free using Pivdenny Online Mobile App!
Main advantages:
Security
No need to share full card details. Everything is processed within a secure banking environment.
It is quick
Money is credited to the account instantly after the request is accepted by the payer.
Control
You can always check the name of the sender, the purpose of payment, and the amount, thus allowing you to reject a request in one click, if it was sent to you by mistake.
How exactly does it work?
To send a request (if you need money):
- Open Pivdenny Online Mobile App and choose the menu option “Transfers” – “Payment requests”
- Click “Create a request”
- Enter the payer’s telephone number (or choose it from your contacts) and choose a payer’s bank
- Enter the amount
- Choose a Mastercard or Visa card account the money transfer is to be credited to
- Click “Send request” and then “Finish”. Normally, a payer’s confirmation will come within 30 days. A payer will receive a notification on the day the request is sent and a reminder the day before its expiration date.
To pay a request (if you need to pay the bill/invoice):
- You will receive a push notification about a new request to pay.
- Click on the notification to check the payment details in Pivdenny Online Mobile App or open your Mobile App, choose the menu option “Transfers” – “Payment requests” – view the corresponding request in the “Active” Tab.
- Carefully review the payment details. Pay attention to the payment deadline as the request expires on the specified date.
- Click “Pay” and choose a Mastercard or Visa card for the money transfer, click “Confirm” and then “Finish” (or “Reject”, if the request is overdue). The sender will receive a corresponding notification.
Features of the service
- A client has a financial number in the Bank and is a user of Pivdenny Online Mobile App
- An account owner is a holder of a valid Mastercard or Visa card, which is not blocked.
- One request to pay allows for a lump-sum payment in the amount of UAH 10 to UAH 25,000.00.
- The total amount of requests created during the day for one payer is up to 50,000.00 UAH.
- The maximum number of pending requests sent to other persons is 20
- The maximum number of pending requests sent by other persons is 20
- This service is supported by both the sender’s and the payer’s banks
To learn more about Request to Pay Service, please read through the Rules for using remote service systems for individuals by clicking the link.
Do not waste time on routine operations: create requests and pay conveniently using Pivdenny Online Mobile App!
Pivdenny Online
Try our new mobile app. Transfer money, buy currency, top up your mobile phone and manage your finances – it’s easy!
FAQ
Possible consequences for the Client when using Request to Pay Service:
Risks of fraud associated with unauthorised use of the card or Client data. Read more
Risks associated with unsafe online card transactions. Read more
The Client may refuse the Banking Services Application-Agreement (if provided for by the applicable laws of Ukraine), terminate this Agreement prematurely, and close their accounts by submitting a written request (other than in cases, when such premature account closure/refusal/termination is prohibited by the law), if they have no liabilities to the Bank, no valid Service Applications-Agreements/Agreements, and provided they return all their payment cards to the Bank including those issued to the Client’s attorneys. The Agreement is deemed terminate on the date of closure of all the accounts and performance of all the obligations under the Agreement.
After their Service Application-Agreement/Agreement becomes null and void (including due to expiration, termination or performance of all the obligations thereunder), the Client may request information (a bank certificate) from the Bank to serve as proof of performance of obligations by the parties under the Agreement including information (a bank certificate) on absence of indebtedness and the Client’s performance of all the obligations in full, which will be issued by the Bank on paper or in electronic form (as per Client’s wish) within five business days after receipt of such request.
Possible ramifications of payment card use
When opening and maintaining current accounts using electronic payment instruments, i.e. payment cards, and effecting payment transactions with cards to debit or credit funds, clients may have to pay bank fees to both the card issuing bank and other banks, taking into account the costs calculated according to the fares of other Ukrainian banks. Learn more about Pivdenny charges
Should the Client fail to perform their obligations under the Comprehensive Banking Services Agreement for Individuals and/or Annexes thereto, the Bank may freeze (block) their card payments and/or declare their card invalid until the above violations are eliminated, demand early repayment of debts in whole or in a portion determined by the Bank including by contractually writing off the amounts equivalent to debt repayment from funds deposited in the Client's other accounts with the Bank, and also share information about the existing debt with the Credit Bureau/Credit Register of the National Bank of Ukraine regarding a negative credit history, which may be taken into account by the Bank when making a decision on granting a loan in the future, and take legal action in the manner established by the applicable laws of Ukraine. Read more
Risks associated with failure to comply with the rules of ATM use. Read more
The Bank shall not demand that the Client should buy any goods or services from it or its affiliated or associated person in exchange for services (other than a bank service package).
The Bank shall not unilaterally amend agreements with its clients unless otherwise provided by a specific agreement or by the law.
You may refuse to receive promotional materials by contacting our Customer Service Centre at 0 800 30 70 30 (toll-free for calls within Ukraine)