Chatbot is now even more convenient: improved navigation and enhanced self-service features

The customer chatbot is one of the most popular digital channels for customers to interact with the bank. We have improved it so that customers can find important information faster, access the services they need, and resolve more issues without unnecessary steps.

As part of the update, we have completely redesigned the menu structure, navigation logic, section content, and self-service capabilities.

What has changed:

• New menu logic. We have completely simplified the structure, removed unnecessary steps, and grouped sections so that the information you need is as accessible as possible.
• Up-to-date content. We have updated the information across all menu branches, keeping only relevant and useful content.
• Quick access to Pivdenny Online. If authorization is required to resolve an issue, you can now switch from the unauthenticated chat to the mobile app with just one click.
• More self-service options. The authenticated chat now allows you to request certificates on your own without contacting an operator.

We continue to improve our digital solutions to provide you with the highest level of service.