Requests submitted to the Pivdenny Bank chatbot increase by 58 %

One out of every three clients who needs remote support from Pivdenny Bank contacts the Pivdenny Bank chatbot.

In the first two months of 2021, the number of messages to the chatbot increased by 58 % compared to the same period in 2020. At the same time, clients were able to solve more than half of these issues on their own with the help of a chatbot and customer self-services.

Checking an account balance, obtaining information on exchange rates and ordering cash withdraws from an account remain the most popular services.

When chatting with the operator, customers most often ask about payment cards, Pivdenny MyBank mobile app and their current account.

We remind you that in order to receive chat support, the client can independently choose a convenient communication channel, including Viber, Telegram, Messenger Facebook or live chat, on the Pivdenny Bank website (available in web and mobile versions). The webchat widget and links to the messengers are located in the bottom right corner of the bank website.