Warning! Scammers are calling on behalf of the Bank

Recently, the Bank’s clients have been receiving calls from people claiming to represent “customer support”, “the security department” or “financial monitoring”. The scam is highly convincing:

• They call from landline numbers (for example, with the 044 area code).
• They may pretend to know your card number and tell you that your card is being blocked.
• They refer to current regulations of the National Bank of Ukraine and claim that your “verification period is expiring” and that you have allegedly ignored previous reminders.
• They offer to conduct “remote identification” or “confirm” the date of your last transaction, and so on.
• They give you a surname and an “operator’s extension number” to appear legitimate.

This is fraud. Remember:

No NBU regulation requires clients to undergo identification during a phone call at the request of an unknown caller.

• The Bank never initiates calls asking clients to confirm personal or card details or to undergo “identification” over the phone.
• Never disclose the three-digit security code on the back of your card (CVV2/CVC2), your PIN, codes received by SMS or push notification, your card expiry date, passport details, or the date or amount of your last transaction.
• Do not install any software at the caller’s request.
• Do not follow links sent to you during the call.
• Do not move to third-party chats found through Google search or messaging apps. Communicate with the Bank exclusively through its official channels.
• Do not transfer money under pressure from other people, even if they assure you that it is safe!

What to do if you receive such a call:

1. End the call. You have every right to do so, and it is not impolite.
2. Do not trust the number displayed on your screen or the Bank’s “internal extension numbers” – they can easily be spoofed.
3. Contact the Bank’s Customer Support Centre yourself: use the phone number on the back of your card, the Bank’s official website or mobile app (use the chatbot only within these official channels).
4. Report the attempted fraud to the Bank.
5. If you have already disclosed your details, block your card immediately in the mobile app or by calling the hotline.

The fact that scammers sound confident does not mean they are legitimate. Trust only information that you have verified yourself through the Bank’s official channels.

Share this post with your family and friends, especially older people. Your vigilance helps protect your money.