Bank guarantee for tour operators and travel agents

Pivdenny Bank issues guarantees for these clients to cover their liability towards consumers for losses and damages in case of bankruptcy and in case of disputes over the actual service provided by the operator/agent, fully online with the Ukrainian law «On Tourism»

A bank guarantee of this type minimises the risk of default of the tour operator or travel agent under a contract.

The main conditions for issuance of guarantees by Pivdenny Bank:

Requirements for principals – they have been in business for more than 12 months.

Maximum validity period of the guarantee – 63 months.

Currency of obligations – EUR equivalent.

Currency of payment under the guarantee – UAH.

Amount of the guarantee: 

  • for tour operators:
  • EUR 10,000 for tour operators providing only domestic and inbound tourism services;
  • EUR 20,000 - for other tour operators;
  • for travel agents – EUR 2,000.

The guarantees are issued in paper form.

Collateral can be real estate; vehicles; goods in circulation; property rights to the funds on deposit accounts, etc.

The bank decides on the issuance of a guarantee within 5 working days.

Fees for opening and maintaining guarantees are determined on a case-by-case basis.

Procedure to apply for a bank guarantee:

  1. The tour operator (or travel agent) submits the required documents to the bank.
  2. Based on the documents received, the Bank evaluates the possibility of issuing a guarantee.
  3. If the bank agrees to issue a guarantee, a contract is signed with the tour operator (travel agent).
  4. The bank issues and delivers the guarantee in paper form directly to the tour operator (travel agent).

How do I apply?

  • Contact your personal manager

    for existing clients of the bank.


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