Question 1

Why is the blocking amount greater than the amount of transaction?

Accepted Answer

The blocking amount for a purchase transaction consists of:

the transaction amount;
conversion fee (1%).

The blocking amount for a cash withdrawal transaction consists of:

the transaction amount;
cash withdrawal fee (1.5% + 2 USD);
conversion fee (1%).

Question 2

What is an &ldquo;exchange rate difference&rdquo;? Why does it occur?

Accepted Answer

Stage 1. Blocking of the amount – the amount is calculated at the exchange rate in accordance with the rules of blocking and is blocked on the client’s account. It is at this stage that the client receives a notification of debiting or crediting funds.

Stage 2. Settlements by account – actual debiting/crediting of the amount from/to the card account. This conversion is finally made at the bank cross rate for payment card transactions as of the debit/credit date. Due to the fact that there is a certain period of time between the first and second stages, and also due to the fact that the exchange rate of the payment system differs from the cross rate of the bank, there may be a difference in currency exchange rates.

Question 3

How will I know that you have refunded me the exchange rate difference or conversion fee?

Accepted Answer

The final settlement of the transaction amount occurs upon debiting. If the conversion fee is not provided for in the Bank's Tariffs, but it was taken into account during blocking, its amount will be unblocked upon debiting. No separate notification is sent about such a return – you will simply see that the balance amount has increased. You can verify this in your personal account by generating a statement for the account.

Question 4

I am a sailor, there is no conversion fee for me, why did you debit it?

Accepted Answer

Indeed, there is no conversion fee according to the tariffs of your Sailor Card. After the settlements, namely the full final debit (loading) of the purchase on the account, the excessively blocked amount will be automatically refunded. This will happen in a period of up to 30 days depending on the type of transaction (ATM/POS or Internet). As a rule, this period is up to 3 working days.

Question 5

Why can the debit amount be greater than the blocking amount?

Accepted Answer

During the debiting process, the blocked amount is recalculated taking into account the exchange rate on the current date, which may be higher than the blocking rate.

Question 6

Why does the conversion of the transaction amount to the account currency at the bank's rate not occur for all currencies?

Accepted Answer

The conversion of the transaction amount to the account currency occurs at the bank's rate only for those transaction currencies for which the bank has set its own rate for settlements using payment cards in the pair to the account currency. Currently, these are only the currencies in which the bank opens accounts to which the payment card is linked. For the remaining currencies in which the transaction is made, the bank uses the rate of the corresponding payment system for recalculation.

Account currency	Transaction currency	Conversion rate
UAH	UAH	No conversion
	USD/ EUR	Bank exchange rate
	Another currency	Mastercard: Mastercard exchange rate Visa: Visa to USD and bank from USD to UAH exchange rate
USD	USD	No conversion
	UAH/ EUR	Bank exchange rate
	Another currency	Mastercard: Mastercard to UAH and bank from UAH to USD exchange rate Visa: Visa exchange rate
EUR	EUR	No conversion
	UAH/ USD	Bank exchange rate
	Another currency	Mastercard: Mastercard to UAH and bank from UAH to EUR exchange rate Visa: Visa to USD and bank from USD to EUR exchange rate

Account currency	Transaction currency
Account currency	UAH	USD	EUR	ANOTHER CURRENCY
UAH	No conversion	US dollars are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (USD-UAH selling rate)	Euros are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (EUR-UAH selling rate)	1) conversion of the transaction currency into US dollars at the Mastercard/ Visa exchange rate as of the transaction date 2) conversion of the amount in US dollars into the account currency (Ukrainian hryvnia) at the bank exchange rate as of the date of settlements (USD-UAH selling rate)
USD	Ukrainian hryvnias are converted into US dollars at the bank exchange rate as of the date of settlements (USD-UAH buying rate)	No conversion	Euros are converted into US dollars at the bank exchange rate as of the date of settlements (USD-EUR selling rate)	Mastercard: the equivalent of the transaction currency in US dollars is debited from the account at the Mastercard exchange rate as of the transaction date. Visa: an amount equal to the blocking amount is debited from the account
EUR	Ukrainian hryvnias are converted into Euros at the bank exchange rate as of the date of settlements (EUR-UAH buying rate)	US dollars are converted into Euros at the bank exchange rate as of the date of settlements (USD-EUR buying rate)	No conversion	Mastercard: 1) conversion of the transaction currency into US dollars at the Mastercard exchange rate as of the transaction date 2) conversion of the amount in US dollars into the account currency (Euro) at the bank exchange rate as of the date of settlements (EUR-USD buying rate) Visa: US dollars are converted into Euros at the bank exchange rate as of the date of settlements (USD-EUR buying rate)

Blocking and conversion

Blocking

Order of conversion of the transaction currency into the account currency for bank cards during the blocking process:

Payments

Algorithm for calculating the debit amount:

FAQ