Question 1

Why is the blocking amount greater than the amount of purchase?

Accepted Answer

The amount as of the blocking date consists of:

transaction amount;
if cash was withdrawn, it is additionally blocked
ATM withdrawal fee (1.5% + UAH 30);
if the purchase was made abroad, the following is added
conversion fee (1%),
possible exchange rate difference of up to 40% of the transaction amount (paragraph 7.29.3 of the Comprehensive Bank Service Agreement).

Example. When withdrawing cash in Europe, the following is blocked:

the amount of cash withdrawal converted into the account currency in accordance with the rules of blocking;
ATM withdrawal fee (1.5% + UAH 30);
conversion fee (1%);
possible exchange rate difference of 3 % of the withdrawal amount. In the absence of conversion and/or exchange rate difference, the excessively blocked amount is unblocked and becomes available for use. Additional blocking of the exchange rate difference does not apply if the transaction is made with a Visa Platinum, Mastercard Platinum, Visa Signature and World Elite card.

Question 2

Why is the debit amount greater than the amount of purchase?

Accepted Answer

The amount as of the debit date consists of:

the amount of the purchase converted into the account currency in accordance with the rules of account settlements (exchange rate difference may occur);
if cash was withdrawn, the following is additionally charged
ATM withdrawal fee (1.5% + UAH 30 or according to the tariff plan);
if the purchase was made abroad, the following is additionally charged
conversion fee (1%, if provided by the tariff plan).

Question 3

What is an &ldquo;exchange rate difference&rdquo;? Why does it occur?

Accepted Answer

Stage 1. Blocking of the amount – the amount is calculated at the exchange rate in accordance with the rules of blocking and is blocked on the client’s account. It is at this stage that the client receives a notification of debiting or crediting funds.

Stage 2. Settlements by account – actual debiting/crediting of the amount from/to the card account. This conversion is finally made at the bank cross rate for payment card transactions as of the debit/credit date. Due to the fact that there is a certain period of time between the first and second stages, and also due to the fact that the exchange rate of the payment system differs from the cross rate of the bank, there may be a difference in currency exchange rates.

Therefore, depending on the market situation, we block up to 40% of the purchase amount in case of a sharp change in the exchange rate.

See the answer to the first question for an example.

Question 4

I am a sailor, there is no conversion fee for me, why did you debit it?

Accepted Answer

Indeed, there is no conversion fee according to the tariffs of your Sailor Card. After the settlements, namely the full final debit (loading) of the purchase on the account, the excessively blocked amount will be automatically refunded. This will happen in a period of up to 30 days depending on the type of transaction (ATM/POS or Internet). as a rule, this period is up to 3 working days.

Question 5

How will I know that you have refunded me the exchange rate difference or conversion fee?

Accepted Answer

You will not receive a separate message about such a refund, you will simply see that the balance amount has increased. You can check this in your personal account by creating a statement of account.

Question 6

On what basis is the exchange rate changed and the additional amount blocked?

Accepted Answer

The procedure for the bank’s work with clients is determined by applicable law as well as by the Comprehensive Bank Service Agreement (CBSA). According to paragraph 7.29.3 of the CBSA
“When making a transaction, the amount blocked on the account in any case consists of:

transaction amount;
if a cashless payment card settlement transaction is made and the settlement is conducted in a trading network or service registered abroad, the conversion fee is additionally blocked according to the bank’s tariffs, if the specified operation is not tariffed, blocking in any case takes place in accordance with the maximum tariff according to the bank’s tariffs;
if a cash withdrawal transaction is made abroad, the amount of the cash withdrawal fee is additionally blocked according to the bank’s tariffs, if the specified transaction is not tariffed, blocking in any case takes place in accordance with the maximum tariff according to the bank’s tariffs;
if the settlement is made in a trading network or service registered abroad, a possible exchange rate difference of up to 40% of the transaction amount is additionally blocked”.

See the answer to the first question for an example.

Question 7

At what exchange rate will my purchase be calculated?

Accepted Answer

At an exchange rate that is close to the current cross rate for transactions with the bank’s payment cards.

See the answer to the first question for an example.

Account currency	Transaction currency	Conversion rate
UAH	UAH	No conversion
	USD	Mastercard exchange rate
	EUR	Mastercard exchange rate
	Another currency	Mastercard exchange rate
USD	UAH	Bank exchange rate
	USD	No conversion
	EUR	Mastercard to UAH and bank from UAH to USD exchange rate
	Another currency	Mastercard to UAH and bank from UAH to USD exchange rate
EUR	UAH	Bank exchange rate
	USD	Mastercard to UAH and bank from UAH to EUR exchange rate
	EUR	No conversion
	Another currency	Mastercard to UAH and bank from UAH to EUR exchange rate

Account currency	Transaction currency	Conversion rate
UAH	UAH	No conversion
	USD	Bank exchange rate
	EUR	Visa to USD and bank from USD to UAH exchange rate
	Another currency	Visa to USD and bank from USD to UAH exchange rate
USD	UAH	Visa exchange rate
	USD	No conversion
	EUR	Visa exchange rate
	Another currency	Visa exchange rate
EUR	UAH	Visa to USD and bank from USD to EUR exchange rate
	USD	Bank exchange rate
	EUR	No conversion
	Another currency	Visa to USD and bank from USD to EUR exchange rate

Account currency	Transaction currency
Account currency	UAH	USD	EUR	ANOTHER CURRENCY
UAH	No conversion	US dollars are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (USD-UAH selling rate)	Euros are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (EUR-UAH selling rate)	1) conversion of the transaction currency into US dollars at the Mastercard exchange rate as of the transaction date 2) conversion of the amount in US dollars into the account currency (Ukrainian hryvnia) at the bank exchange rate as of the date of settlements (USD-UAH selling rate)
USD	Ukrainian hryvnias are converted into US dollars at the bank exchange rate as of the date of settlements (UAH-USD buying rate)	No conversion	Euros are converted into US dollars at the bank exchange rate as of the date of settlements (USD-EUR selling rate)	the equivalent of the transaction currency in US dollars is debited from the account at the Mastercard exchange rate as of the transaction date.
EUR	Ukrainian hryvnias are converted into Euros at the bank exchange rate as of the date of settlements (EUR-UAH buying rate)	US dollars are converted into Euros at the bank exchange rate as of the date of settlements (EUR-USD buying rate)	No conversion	1) conversion of the transaction currency into US dollars at the Mastercard exchange rate as of the transaction date 2) conversion of the amount in US dollars into the account currency (Euro) at the bank exchange rate as of the date of settlements (EUR-USD buying rate)

Account currency	Transaction currency
Account currency	UAH	USD	EUR	ANOTHER CURRENCY
UAH	No conversion	US dollars are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (USD-UAH selling rate)	Euros are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (EUR-UAH selling rate)	1) conversion of the transaction currency into US dollars at the Visa exchange rate as of the transaction date 2) US dollars are converted into Ukrainian hryvnias at the bank exchange rate as of the date of settlements (USD-UAH selling rate)
USD	Ukrainian hryvnias are converted into US dollars at the bank exchange rate as of the date of settlements (USD-UAH buying rate)	No conversion	Euros are converted into US dollars at the bank exchange rate as of the date of settlements (USD-EUR selling rate)	an amount equal to the blocking amount is debited from the account
EUR	Ukrainian hryvnias are converted into Euros at the bank exchange rate as of the date of settlements (EUR-UAH buying rate)	Euros are converted into US dollars at the bank exchange rate as of the date of settlements (USD-EUR buying rate)	No conversion	US dollars are converted into Euros at the bank exchange rate as of the date of settlements (USD-EUR buying rate).

Blocking and conversion

Blocking

Blocking rate for Mastercard payment cards:

Blocking rate for Visa payment cards:

Payments

Settlements on account by Mastercard payment cards:

Settlements on account by Visa payment cards:

FAQ