Client data updating

1. Why update data? What legislative act regulates this?

Updating the Client’s data is the Bank’s obligation of the customer due diligence in order to ensure the relevance of the documents received by the Bank in accordance with Law of Ukraine On Prevention and Counteraction of Legalization (Laundering) of Criminal Proceeds, Financing of Terrorism and Financing of Proliferation of Weapons of Mass Destruction and Regulation On Financial Monitoring by Banks, which is approved by Resolution of the NBU Board No. 65 dated May 19, 2020 On Approval of Regulation on Financial Monitoring by Banks.

We also remind you that updating the data and providing the necessary documents is the Client’s responsibility in accordance with the terms of the Agreement on Comprehensive Banking Services for Individuals.

2. Is the update of data in the bank related to the Law on Mobilization?

No, updating the Client’s data is exclusively related to the implementation of Law of Ukraine On Prevention and Counteraction of Legalization (Laundering) of Criminal Proceeds, Financing of Terrorism and Financing of Proliferation of Weapons of Mass Destruction and Regulation On Implementation of Financial Monitoring by Banks, which is approved by Resolution of the NBU Board No. 65 dated May 19, 2020 On Approval of the Regulation on Implementation of Financial Monitoring by Banks.

At the same time, from March 2020, due to the introduction of quarantine caused by the SARS-CoV-2 coronavirus, which was in effect until 30.06.2023, as well as due to the introduction of martial law in Ukraine, until April 2024, the National Bank of Ukraine allowed the use of a simplified regime for updating Client data during servicing.

In April 2024, the simplified regime for updating the Client's data was canceled due to amendments to the NBU Board Resolution No. 60 dated 23.03.2022, which came into force on 25.04.2024.

3. How to update the data?

Go to the link and go through the data update step by step using the PIVDENNY MYBANK web version through the "ORDERING SERVICES" menu. In case of difficulties with filling out the questionnaire for updating data, please use the sample filling (example is on the bottom of this page) regarding the update of data, use the filling out sample or ask for advice:

• in the chatbot;
• by phone 0800-30-70-30 (free in Ukraine), +380482-30-70-30 (for calls from abroad), with online call (free).

4. How can I update my data if I do not remember my login and password in the PIVDENNY MYBANK web version?

It is necessary to seek help:

• in the chatbot
• by phone 0800-30-70-30 (free in Ukraine), +380 482-30-70-30 (for calls from abroad), with online call (free).

After identification, you will receive a message to your phone number with a temporary login and password in MYBANK remote banking system web version.

5. In which cases it is necessary to apply exclusively to the bank branch for updating data?

• for Clients who cannot successfully authorize in the PIVDENNY MYBANK web version*;
• for non-resident Clients whose identity document has changed;
• for residents of Ukraine without a valid qualified electronic signature/active Diia.Signature.
• for Clients with a residence permit in the Autonomous Republic of Crimea or Sevastopol*.

* For the Seafarer and Premium Clients, it is possible to update the data using video verification.

In such cases, you should contact the bank branch with the original document proving your identity, a certificate of assignment of Taxpayer Registration Identification Card Number (if any).

6. How to update using video verification data if identification documents have been changed (the option is available exclusively for sailors and clients of the Premium segment )?

Choose one of the communication channels:

• consult your personal manager;
• in the chatbot;
• by phone 0800-30-70-30 (free in Ukraine), +380 482-30-70-30 (for calls from abroad), with online call (free).

To update data using video verification, you must have access to the DIIA website/application, have a qualified electronic signature, and install the Zoom video call application.

7. How to update data if there are no passport data in Diia?

If your foreign passport or ID-passport of a citizen of Ukraine is missing in DIIA, please contact the bank branch with the original ID document and a certificate of assignment of Taxpayer Registration Identification Card Number (if any) to update the data or follow the procedure in paragraph 6.

8. What happens if I don't update my data?

The Bank has an obligation, in accordance with the current legislation on financial monitoring, to ensure the updating of client data (received and existing documents, data and information about the client), including the implementation of actions to update in case of expiration (termination) or invalidation of submitted documents, which was not mandatory, under certain conditions, due to the grace period for four years (quarantine; introduction of martial law). However, the NBU Board Resolution No. 47 dated 23.04.2024 canceled the grace period, i.e. the Bank must ensure that client data is updated in accordance with the AML/CFT legislation.

The current legislation on financial monitoring (Law of Ukraine No. 361-IX of 06.12.2019, Article 15) stipulates that the Bank must refuse to continue business relations/refuse to open an account (service) to a client if the client fails to provide the documents or information necessary for the proper verification of the client. However, the Bank only suspends the execution of expenditure financial transactions on the client's accounts/refuses to open an account until the client's data is updated.

9. What if my document has expired or a photo is not pasted?

When providing banking or other financial services, i.e. to establish business relations/conduct data updating/scheduled updating/issue a new product/open an account/accept or issue a power of attorney, etc., based on the NBU Resolution No. 60 dated 23 March 2022, the Bank has the right to accept from an individual an identification document, the validity period of which expired no more than 30 days before 24 February 2022 and after 24 February 2022, as well as to which a person’s photo is not pasted if he or she reaches the age of 25 or 45, the deadline for pasting to which has come no more than 30 days before 24 February 2022 and after 24 February 2022, and if the individual does not have another document that certifies his or her identity.

Namely, in accordance with Resolution of the Cabinet of Ministers of Ukraine dated 21 October 2022 No. 1202, when providing banking or other financial services/establishing business relations/conducting data updating/scheduled updating, etc., the following documents may be accepted from an individual:

• temporary or permanent residence permits, except for those issued to citizens of the Russian Federation, the validity period of which has expired or which are subject to exchange in accordance with the legislation after 24 February 2022, confirming legal grounds for temporary or permanent residence in Ukraine and the right to enter Ukraine for the period of martial law and within 30 calendar days from the date of its termination or cancellation;
• passports of citizens of Ukraine in the form of a card, the validity period of which expired 30 days before 24 February 2022 and after 24 February 2022, and passports of a citizen of Ukraine of the 1994 sample, to which a photograph of a person is not pasted if he or she reaches the age of 25 or 45, the deadline for pasting of which has come 30 days before 24 February 2022 and after 24 February 2022, are documents that identify the person and confirm citizenship of Ukraine and are subject to exchange or pasting of new photographs in accordance with the achieved age within 30 calendar days from the date of termination or cancellation of martial law.

10. What is the Common Reporting Standard (CRS)?

On 28 April 2023, Law of Ukraine On Amendments to the Tax Code of Ukraine and Other Legislative Acts of Ukraine Regarding the Implementation of the International Standard for Automatic Exchange of Financial Account Information No. 2970-IX dated 20 March 2023 entered into force.

This Law introduced in Ukraine the automatic exchange of information on financial accounts under the Common Standard on Reporting and Due Diligence for Financial Account Information (CRS), approved by the OECD Council on 15 July 2014.

CRS provides for the annual automatic exchange of information between tax authorities of jurisdictions that have joined the Multilateral Agreement of Competent Authorities on the Automatic Exchange of Financial Account Information and have implemented CRS, regarding those foreign accounts that belong to their tax residents or that belong to organizations controlled by such residents. In response, jurisdictions provide similar information to the tax authorities of partner jurisdictions regarding the accounts of their tax residents.

The State Tax Service of Ukraine (STSU) joined the specified multilateral agreement in August 2022. The STSU, within the framework of the automatic exchange of information, will annually provide the tax authorities of the countries - members of the multilateral agreement with information on the accounts belonging to their tax residents, and, accordingly, receive information from foreign tax authorities on foreign accounts of tax residents of Ukraine (individuals and companies controlled by residents of Ukraine).

11. Who must comply with the Common Reporting Standard (CRS)?

In accordance with the requirements of Law No. 2970-IX, the Common Reporting Standard (CRS) requirements must be complied with by financial agents that meet the definition of a reporting financial institution, which includes all banks in Ukraine without exception.

Pivdenny Joint-Stock Bank (hereinafter - the Bank) must apply due diligence measures to financial accounts to determine whether the accounts are reportable. If the account is reportable (subject to exchange), the Bank is obliged to include the relevant information about the account in the report on reportable accounts and submit this report to the State Tax Service of Ukraine.

12. What are the grounds for providing the Bank with a self-assessment document?

According to the Tax Code of Ukraine:

“393.2.2. In cases specified by FATCA and/or the Common Reporting Standard (CRS), financial agents must request, and account holders are obliged to provide to financial agents:

1) documents of self-assessment in respect of themselves and/or in respect of controlling persons in accordance with the requirements of Annex 1 to FATCA to establish (verify) the status of the specified US person;

2) a document of self-assessment of the tax residency status in respect of themselves and/or in respect of controlling persons in accordance with the requirements of the Common Reporting Standard (CRS) to establish the state (territory), the resident of which is the account holder and/or the controlling person (hereinafter referred to as the CRS self-assessment document);

3) other information and/or documents necessary for the financial agent to take measures for proper due diligence of financial accounts, to establish their accountability and to prepare reports on accountable accounts in accordance with the requirements of FATCA and/or the Common Reporting Standard (CRS) in accordance with subparagraph 393.1.3 of paragraph 393.1 of this article.”

The self-assessment document is provided to the Bank in cases:

1) when establishing business relations with the Bank and opening the first account;

2) when opening each subsequent account in cases:

• a) if the Bank does not have CRS/FATCA data (i.e., the client has not previously provided CRS/FATCA data to the Bank);
• b) if the CRS/FATCA data that was provided to the Bank has changed.

3) upon notification by the client of a change in CRS/FATCA data (the client is obliged to independently notify the Bank within 30 calendar days of any change in circumstances affecting his tax residency status and provide a new self-assessment document);

4) upon requests of the Bank (within the time limits specified in the request).

Law No. 2970-IX: https://zakon.rada.gov.ua/laws/show/2970-20#Text

13. What should I do if I cannot fill out the self-assessment document because I do not use the web version of PIVDENNY MYBANK internet banking system and am abroad?

For any advice please contact:

• chatbot
• 0800-30-70-30 (free within Ukraine), +380482-30-70-30 (for calls from abroad), https://bank.com.ua/call/ (free online call).

or fill out the self-assessment document (Appendix 2 at the bottom of the page), attach the CSR document, Appendix 2, sign it using QES/DIIA.SIGNATURE and send it to the bank’s postal address vdoc@pivdenny.ua