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Number of online bank requests increases fourfold during quarantine
In March, Pivdenny Bank clients began to contact the Bank more often via chatbots on Viber, Telegram, Messenger Facebook and live chat on the Bank's website.
This is evidenced by the Bank’s Call Centre statistics.
The number of requests via the Bank’s chatbot increased by 300 % compared to the previous month. During the first week of April alone the number of requests to the Call Centre via chatbot amounted to the monthly indicators of January and February combined.
The most popular requests concerned the operation of branches and ATMs, currency orders, payment card support, and My Bank.
We would like to remind our clients that with the Bank’s chatbot you can check your card/account balance, find your nearest ATM/bank branch, view currency rates, unblock/block a card, change card limits, order currency, send a password for MyBank and much more.
For chat support on Viber and Telegram, write our Bank’s chatbot @pivdennybank_bot or send a message via the Bank's official Facebook page.
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